You can submit your documents in the "Claims" area. If you want to send us your documents via email, please use the address indicated on the claims form. The claims forms can be found here.
Copies will generally suffice. Please note that we are entitled, in certain cases, to request the originals from you. You should therefore keep these in a safe place.
Every claim has to be reported immediately, i.e. without undue delay. If a delay does occur, it has to be justifiable.
In case of a travel cancellation, the trip has to be cancelled as soon as the grounds for cancellation occur.
Information on the options for reporting the insured event can be found on our Website or in the "Claims" area.
That all depends on the damage event. To ensure your claim is processed smoothly, proof of insurance (i.e. the policy), original copies of all invoices and a brief description of the incident must always be submitted. Further documents may be requested, depending on your destination country or the severity of the damage event.
The travel can only be cancelled by the person who booked it. To keep cancellation costs to a minimum, the travel must be cancelled with the booking agent immediately. If the travel is cancelled at a later date and higher cancellation costs are incurred as a result, these will be deducted by the insurer when making the reimbursement.
The medical certificate is available only for travel cancellation/travel curtailment events. It can be found here here.
You can report the claim online, as soon as your trip has been cancelled/curtailed. The online claim notification form can be found here. The medical certificate can be submitted afterwards.
The person who falls ill before the commencement of travel must cancel immediately. If you and your doctor are unable to judge whether you can take the trip, please contact our cancellation advice desk : +49.89.6 24 24-245.
To get quick assistance locally, please call our emergency hotline: +49 89 62424-245
Our doctors and specialists are available around the clock, 365 days a year.
We will cover your treatment costs until the local doctor, in consultation with our emergency hotline, decides that you can make the return journey.
Every incident has to be reported to Allianz Travel immediately. More details about reporting claims can be found via the "Claims" button [of the Chat tool] or under Notification of claim Notification of claim.
Any damage must be reported immediately, i.e. without undue delay. If there is a delay, it must be justified.
In the event of a cancellation, the trip must be canceled immediately after the reason for cancellation occurs.