Do you need help or have you any questions for us? Here you can quickly find the most important information, and also the various ways of contacting us.

If you have any questions about our insurance policies or still feel unsure which product is the right one for you, we are on hand to advise you (Mon–Fri 8:30 am to 7:00 pm and Sat 9:00 am to 2:00 pm).

Phone: +49 89 62424-100

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Changes and cancellations must be notified in writing. Please send an email to or use our Chat tool.
In case of emergency, our internal hotline is available 24/7, 365 days a year. Telephone: +49 89 62424-245.
If, after an unforeseen event, you are unsure whether it would be better to cancel your travel or simply wait and see, please feel free to  ask us for advice.
Information about how to submit a claim can be found under Notification of claim. Here you can conveniently submit a claim online or download the form for sending the documents by post.
It is our aim to offer you first-class services. Engaging with your concerns is equally important to us. If, at any time, you are not completely satisfied with our products or our service, please do not hesitate to inform us. Our Complaints page contains information on the options open to you.
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