Frequently Asked Questions

Here's a list of Frequently Asked Questions about our travel insurance packages and the subject of travel cover in general.
For questions related to Coronavirus / Covid-19, please visit Coronavirus FAQ with all the information!
If you would like more detailed information or one-to-one advice, please feel free to contact our Service Centre: +49 89 62 424 100 (Mon–Fri 8:30 am to 7:00 pm and Sat 9:00 am to 2:00 pm).