Cancellation insurance - we will pay the cancellation costs

Travel Cancellation Insurance

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Our experts are always there to advise you. Swift and competent. You can call us, write an email or chat with us.

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Cancellation advice

Cancel or wait? We will assist you, and pay the increased cancellation costs once the advice is clear.

ADVICE

Payment of cancellation costs

If you are unable to travel, we will pay 100% of the cancellation costs on policies with no deductible.

The latest on the coronavirus

Restrictions or exclusions may apply when staying in or travelling to areas for which the Foreign Office has issued travel warnings, depending on the terms and conditions of your insurance policy.

Important information and answers to your questions about your insurance cover can be found on Coronavirus-Info.

Why do I need Travel Cancellation Insurance?

If you are unable to travel for unexpected reasons, such as a sudden serious illness (including a pandemic illness like Covid-19), damage to your property, an accident or a change of employment, our Travel Cancellation Insurance will reimburse your cancellation costs.
In addition, all travel cancellation policies from Allianz Travel include Travel Assistance.
We also assist you during your trip with our extensive protective network of doctors and hospitals. Our internal hotline is available 24/7, 365 days a year.
NEW: For single trips, we will pay the costs incurred if you have to self-quarantine. Further information can be found here.

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What does Travel Cancellation Insurance include?

Your Travel Cancellation Insurance protects you against costly cancellation charges should you be unable to take your holiday as planned.
We will continue to provide cover under the Travel Health Insurance if you have to cancel your holiday or cut it short because you are diagnosed with COVID-19 or any other epidemic or pandemic disease.
In addition to the cancellation cover, our Travel Cancellation Insurance also includes Travel Assistance.
When you are planning your holiday, we will advise you regarding the political security and medical situation in your destination country.
We also provide you with the names of doctors and hospitals in your vicinity if you fall ill while on holiday.
NEW: We also now pay the costs incurred if you have to self-quarantine. Further information can be found here.

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Travel Cancellation Insurance

Travel Assistance with 24 hour emergency call service

Travel Curtailment Insurance

Travel Health Insurance, incl. Real Time emergency card

Medical Return Transport

For one single trip

Sample price for single rate with deductible: 10 days, cost of travel: € 1000, travel destination: worldwide, 1 adult aged 30 years.

Sample price for family rate with deductible: 10 days, cost of travel: € 1000, travel destination: worldwide, 2 adults aged 30 years, 2 children aged 2 and 5 years.

For as many trips as the customer wishes to take in one year – often pays off after just the 2nd trip

Sample price for single rate: two or more trips during the year: € 1000, travel destination: worldwide, 1 adult aged 30 years.

Sample price for family rate: two or more trips during the year, cost of travel: € 1000, travel destination: worldwide, 2 adults aged 30 years, 2 children aged 2 and 5 years.

When should I arrange travel insurance?

We recommend that you arrange travel insurance on the day you book your trip. But in any case, within three days afterwards.
If your trip is due to commence after 30 days or more, you can arrange your policy with us up to 30 days before commencement of travel. However, the cover extends only to those insured events that occur after you have arranged your policy.
If your trip is due to commence within the next 29 days, the travel cover must be arranged immediately; but in any case within the next three days.
If you are arranging annual travel cover, bookings made before the insurance is arranged will be included if the trip starts in 30 days at the earliest. If your trip is due to commence within 29 days or less, your annual insurance policy must be arranged within three days of the booking for the booking to be included in your annual travel cover.

Simply arrange your cover by telephone

Do you have any questions about your travel insurance?
Not sure which travel cover is right for you?
Do you need help arranging your travel insurance?
Want to arrange your cover over the telephone?

We're here for you: +49 89 244 414 185

Monday to Friday 8.30 am to 6.30 pm, Saturday 9.00 am to 2.00 pm

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Which services does the travel cancellation insurance offer?

What is insured?

Unexpected serious illness - including an epidemic or pandemic disease such as Covid-19
Self-quarantine
Accident
Death
Pregnancy
Damage caused to property by fire, explosion, storms, lightning strikes, flooding, earthquakes or deliberate criminal acts perpetrated by third parties
Loss of employment due to an unexpected operationally-related termination of contract
Retake of a failed school, vocational or university examination
Information about other benefits and services can be found in our General Terms and Conditions of Insurance

What is not insured?

X Existing conditions that were last treated within the six months prior to the start of the insurance cover or the booking of the trip

X A mental disorder episode, if the most recent episode does not date back at least three years

X Addictions

X Quarantine order that applies generally to parts of the population or the entire population, for an entire ship or an entire geographical area

Are there any limits on the insurance cover provided?

! In case of a delay by public transport and traffic accident per person and insured event: additional costs for the outward journey up to € 1,500, expenditure for board and lodgings up to € 150

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Allianz Assistance - Travel Insurance

4.5 / 5

Extrem schlechter Kundenservice. Es dauert mehrere Tage, bis man eine Antwort auf eine E-Mail erhält. Telefonisch ist niemand erreichbar. Ich versuche seit Tagen, ein simples Dokument anzufordern, aber ich kriege keine Antwort. Ein Web-Portal, auf dem man Dokumente wie Versicherungsnachweise herunterladen kann, existiert leider nicht. Allein aus diesem Grund kann ich die Versicherung nicht empfehlen.

With or without deductible?

You can arrange your Travel Cancellation Insurance with or without a deductible. The deductible (also referred to as the "excess") is the amount you have to pay yourself in case of a claim. Although the premiums for Travel Cancellation Insurance without a deductible are higher, you save the deductible in case of a claim in return for a comparatively low extra charge.
Our travel insurance packages allow you to choose cover with or without a deductible. If you choose a travel cancellation rate that includes a deductible, you will pay 20% of the reimbursable loss (minimum € 25 per person/item).
This element can quickly turn out to be substantial, especially if the travel was expensive or is cancelled at short notice. We therefore recommend you arrange cancellation cover from Allianz Travel without a deductible.

For whom does a travel cancellation cost policy make sense?

Cancellation insurance is not intended for any particular group of individuals or any particular age group. It can make sense for all travellers: unforeseeable events, such as an accident, unexpected illness, a sudden change of employment or a dependant who falls seriously ill, are things that can happen to anyone.
That's why Travel Cancellation Insurance is highly recommended for singles, couples and families alike. There is no age limit.

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Who needs Travel Curtailment Insurance?

Just like Travel Cancellation Insurance, Travel Curtailment Insurance is not intended for a particular group or individuals or a particular age group. Unforeseeable events, such as serious illness, an unexpected accident at your holiday location or a dependant who falls seriously ill at home can happen to anyone - the thought of continuing the trip will often seem inconceivable.
In such cases, you will be thankful not to be stuck with costs or left alone to organise your early return. A travel cancellation package with curtailment insurance included means we are there at your service - anytime, anywhere.

Tips for arranging insurance online

Make sure you have a note of your travel dates, the date you booked the travel, and all the names and dates of birth of all those travelling with you
Pay by direct debit and credit card
You can arrange cover any time up to 30 days before your travel commences - or, if there is less than 30 days before the trip commences, you can do so within 3 days of making the booking
Purchasing annual insurance is often more cost effective - look out for the "Our recommendation" message during the booking process

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Did you know?

It is a common misconception that travel cancellation insurance is not required for a last minute trip. Trips booked at short notice in particular involve costly cancellation charges, often 100% of the cost of travel. So, you should also, or especially, arrange travel cancellation cost insurance when booking a trip at short notice. You can, of course, arrange your travel cancellation insurance retrospectively after you book – or you can also arrange it online.
"Unexpected" means you are fit and healthy when you arrange the cover, and then subsequently develop the actual symptoms of an illness. A disease is "serious" if the trip is objectively untenable. Whether or not the Travel Cancellation Insurance accepts the disease as a cancellation event depends on whether it actually makes your journey impossible. Such events include virus infections, pneumonia or a slipped disc. Headaches or a mild cold do not suffice. You will also need a medical certificate confirming your condition and inability to travel.
Pregnancy is not, of course, considered an illness, but is covered by our Travel Cancellation Insurance anyway. No matter whether you are already pregnant at the time of arranging the policy, or find out you are pregnant later. In either case, our Travel Cancellation Insurance will reimburse the cancellation costs should you develop complications that prevent you from travelling.

Questions about Travel Cancellation Insurance

Will the Travel Cancellation Insurance pay out if the organiser or the hotel cancels my booking?

No, your Travel Cancellation Insurance does not apply if your trip is cancelled by the accommodation provider or organiser. If this happens, please contact the organiser or the hotel directly.

How much is the sum insured under Travel Cancellation Insurance cover?

The sum insured is always equivalent to the insured cost of travel, i.e. the amount you state as the cost of travel when you arrange the policy.

Does the travel insurance cover provided by credit cards suffice?

Almost always, the travel cover applies only if the trip has been paid for using the credit card. You should also check whether the cover is provided for the card holder only, or also for those that accompany them.

What happens if the actual cost of travel exceeds the insured cost of travel?

In case of a loss or damage event, the maximum amount reimbursed is the sum insured. If the sum insured is less than the price of your complete travel package, the loss will only be proportionally reimbursed.

Is cover available for flights that cannot be cancelled?

In principle, yes. In case of an insured event, please send us proof of your no-show. You can obtain this from your airline or booking agent.

How can I personally arrange cover for travel that I organise myself?

If several travel elements are arranged together (e.g. flight, accommodation and camper van), the premium is generally calculated based on the total cost of the travel. If the cost of travel changes after you have arranged your policy, the cover can be adjusted. Please feel free to contact us using the "Cancellation" function in the Chat tool.

What is the deadline for arranging travel cancellation insurance?

Travel Cancellation Insurance should be arranged when the trip is booked (date of booking confirmation), though it can be arranged later up to 30 days before the commencement of travel. Where trips are booked within 29 days of commencing the travel, the insurance cover must be arranged immediately and within the next three days at the latest.

Outstanding service

Cancellation advice

Payment of cancellation costs

The latest on the coronavirus

Why do I need Travel Cancellation Insurance?

What does Travel Cancellation Insurance include?

CANCELLATION BASIC PROTECTION

CANCELLATION FULL PROTECTION

CANCELLATION FULL PROTECTION PLUS

For one single trip

CANCELLATION BASIC PROTECTION

CANCELLATION BASIC PROTECTION

CANCELLATION FULL PROTECTION PLUS

For as many trips as the customer wishes to take in one year – often pays off after just the 2nd trip

ANNUAL CANCELLATION BASIC PROTECTION

ANNUAL CANCELLATION FULL PROTECTION

ANNUAL CANCELLATION FULL PROTECTION PLUS

When should I arrange travel insurance?

Simply arrange your cover by telephone

Which services does the travel cancellation insurance offer?

What is insured?

What is not insured?

With or without deductible?

For whom does a travel cancellation cost policy make sense?

Who needs Travel Curtailment Insurance?

Tips for arranging insurance online

Did you know?

Questions about Travel Cancellation Insurance

How can we help?