Am I covered if I fall ill before the start of my trip?
A travel cancellation policy will cover you if you unexpectedly fall seriously ill before the start of your trip, making it impossible for you to travel. As a rule, a coronavirus infection will satisfy these prerequisites.
Can I cancel a trip due to the theoretical risk of contagion?
A theoretical risk is not an insured event under the travel cancellation insurance.
I am afraid to travel. What are the provisions of the travel cancellation insurance regarding coronavirus?
You are covered by the travel cancellation insurance if you have to cancel your trip because a close relative has unexpectedly fallen seriously ill or died. A fear of falling ill is not an insured event.
Does a pre-existing condition change this provision?
What happens if I am ordered to quarantine before I start my trip?
We will pay the costs for self-quarantine under the travel cancellation insurance and if you have to cut your holiday short. Our customers are also insured if they have been ordered to self-quarantine even though the insured person(s) has/have not personally contracted the disease. This applies to cancellations under the travel cancellation insurance, and also if you have to cut your holiday short because you have been ordered to self-quarantine. This applies only to single trip travel insurance, not to annual insurance packages.
Will the travel cancellation insurance cover me if the German Foreign Office issues a travel warning for my holiday destination before I travel?
A regular travel warning issued by the Federal Foreign Office generally does not constitute an insured event. Please contact your tour operator in the case of a package tour or your service provider in the case of a modular tour. Cancellations or rebookings can often be made free of charge. Current travel information can be found on the German Foreign Office website.
What happens if the authorities do not allow me to enter my holiday destination?
Unfortunately, you are not covered in this case.
And if the authorities at my holiday location impose severe restrictions through safety measures?
You will not be insured if you cancel due to restrictions on account of safety measures at your holiday location.